Great service is the fastest path to ranking as a top-selling brand.
Frequently Asked Questions
Yes, we operate 24/7. We support you around the clock or just after hours and at weekends. when your competition has clocked off for the day, your brand is online.
Yes. Our model allows for short-term engagements, meaning you can tap our service team during busy periods without hiring. We adopt your systems and follow your workflows to ensure continuity of service to your customers.
Great customer service leads to positive reviews, repeat customers, and brand loyalty. These factors all contribute to higher rankings on marketplaces and search engines.
We handle all marketplace related enquiries such as returns, refunds, replacements, order follow-up, product queries.
We are available 24/7 to meet the service level needs of our clients. We address customer tickets promptly, within a response time ranging from one to twenty-four hours.
When you partner with Ozzca, the experts will validate the negative review and put our best effort to remove it if possible based on marketplace policies and guidelines.
Yes, we manage refund and replacement request in line with the retailer’s and marketplace’s process.
Contact us for a free consultation. We’ll discuss your goals, preferred marketplaces, and provide a personalised quote based on your requirements.
Ozzca’s marketplace experts are trained on the tools & platforms you use
Our experienced team work with you and your team. We can also work directly with your marketplace provider and integration partners to execute agreed tasks
Need a marketplace store setup? Or, existing stores optimised? No worries.
Service is everything, and our service is guaranteed.
A professional and brand-aligned experience at every customer interaction will have your customers coming back for more.
Our customer service experts are online 24×7, meaning we are online when your customers are, no matter where they are.
- Every customer chat, call, SMS, Messenger, and email is acknowledged, managed and resolved to an agreed service level.
- 24x7, after-hours, or seasonal service options allow your business to flex with the demand of your customers.
- Refunds and replacements are managed efficiently and with your business revenue top of mind. If we can save a deal, we will.
- Customer escalations and negative reviews managed through to resolution, working closely with the marketplace provider.
- Your marketplace sellers are onboarded following your unique workflows, policies, and quality checks.
Working with Ozzca is easy.
Ready
Let’s start by discussing your service goals and expectations.
We’ll review your existing processes and order volumes, and cover any challenges or pain points.
Set
We’ll present a plan, showing our workings and expected results.
We’ll outline our deliverables, the timeline, costs, and service guarantee.
Go!
We’ll manage your stores around the clock, using your systems and following your processes to deliver a world-class service to your customers.
Weekly updates keep you across our performance.
The price of success?
Our pricing is low, fixed, and less than half the price of our competition.
Plus, we don’t take a cut of your valuable profits.
Store Setup, Integration, & optimisation
Per Marketplace
- Build and customise* each store on your chosen marketplaces
- Integrate your website
- Shipping configured
- Optimise your listings (titles, descriptions, images**, keywords)
- Train your team
- Policies developed
Does not include A+ content
24 x 7 Customer Service
Per Marketplace
- Processes and workflows mapped and documented
- Service policies documented and enforced
- Replacements
- Refunds(Saves)
- Escalations
- Customer reviews monitored and managed
- Every ticket managed to an agreed service level
Management, Service & Performance Bundle
Per Marketplace
- Store Management & Compliance
- Sales & Marketplace Strategy, including category research and pricing/offer plan
- 24/7 Customer Service
- Dedicated Strategy Partner
- Processes mapped and documented
- Monthly Performance Reporting
