Great service is the fastest path to ranking as a top-selling brand.

Service is everything, but sellers not providing updates and responding to enquiries are top reasons why buyers leave bad reviews. Bad reviews can be a brand killer.
We will handle every customer enquiry, request, and ticket professionally and in line with your brand’s customer experience principles.

Frequently Asked Questions

Yes, we operate 24/7. We support you around the clock or just after hours and at weekends. when your competition has clocked off for the day, your brand is online.
Yes. Our model allows for short-term engagements, meaning you can tap our service team during busy periods without hiring. We adopt your systems and follow your workflows to ensure continuity of service to your customers.
Great customer service leads to positive reviews, repeat customers, and brand loyalty. These factors all contribute to higher rankings on marketplaces and search engines.
We handle all marketplace related enquiries such as returns, refunds, replacements, order follow-up, product queries.
We are available 24/7 to meet the service level needs of our clients. We address customer tickets promptly, within a response time ranging from one to twenty-four hours.
When you partner with Ozzca, the experts will validate the negative review and put our best effort to remove it if possible based on marketplace policies and guidelines.
Yes, we manage refund and replacement request in line with the retailer’s and marketplace’s process.
Contact us for a free consultation. We’ll discuss your goals, preferred marketplaces, and provide a personalised quote based on your requirements.

Ozzca’s marketplace experts are trained on the tools & platforms you use

Our experienced team work with you and your team. We can also work directly with your marketplace provider and integration partners to execute agreed tasks

Need a marketplace store setup? Or, existing stores optimised? No worries.

Service is everything, and our service is guaranteed.

A professional and brand-aligned experience at every customer interaction will have your customers coming back for more.

Our customer service experts are online 24×7, meaning we are online when your customers are, no matter where they are.

Working with Ozzca is easy.

Flexible terms, no lock in contracts, performance guaranteed.

Ready

Let’s start by discussing your service goals and expectations.

We’ll review your existing processes and order volumes, and cover any challenges or pain points.

Set

We’ll present a plan, showing our workings and expected results.

We’ll outline our deliverables, the timeline, costs, and service guarantee.

Go!

We’ll manage your stores around the clock, using your systems and following your processes to deliver a world-class service to your customers.

Weekly updates keep you across our performance.

The price of success?

Our pricing is low, fixed, and less than half the price of our competition.
Plus, we don’t take a cut of your valuable profits. 

Store Setup,
Integration, &
optimisation

From $1449

Per Marketplace

Store Setup Free when bundled with another service, conditions apply.
* Standard customisation available.
   Does not include A+ content
** Images provided by you

24 x 7
Customer
Service

From $99

Per Marketplace

  • Replacements
  • Refunds(Saves)
  • Escalations

Management,
Service & Performance Bundle

From $299/ Month

Per Marketplace